No announcement yet.

UCE | Community help


Here you can find answers to questions about how the group works. Use the links or search box below to find your way around.

Community Guidelines

To help keep your community a welcoming, supportive and caring place to be, we have put together a small list of dos and don’ts for you to think about when posting on the forum. For further information please see our terms and conditions (insert link).

Be nice – help build your community

Be kind to each other - many people using the forum are going through a difficult time. A few kind words can go a long way.
Please welcome new posters – it can be very nerve-wracking to post within the community for the first time.
Speak your mind freely, but please be sensitive to the feelings and opinions of others - you might not always agree, but you can agree to disagree in a peaceful manner.
Don’t feed the trolls - some people enjoy getting a reaction, and post nasty comments just to provoke a response. The best way to deal with this is to report it, then ignore it.
Don’t use bad language - if a user is found to be swearing during their conversations the moderators reserve the right to edit the thread, without warning. At no point is swearing or inappropriate word usage allowed on the forum.
Don’t use all capital letters in your posts - it’s considered ‘shouting’ online and it makes posts difficult to read.
If you feel that someone has insulted you, report their comment to the moderator - don't perpetuate the dispute. The moderator will look at the offending comment and decide whether it should be removed.
Give each other the benefit of the doubt - please remember that it is all too easy for the tone and meaning of posts to be misinterpreted. Think carefully before replying to a discussion. Likewise, it is important to remember that things written rather than said can feel much stronger, so please bear this in mind when reading other people’s messages.
Please respect the advisers - their job is to ensure people are receiving correct information.

Be effective – use your community in the right way

Choose most appropriate topic area for your discussion – you can select topic areas from the menu.
Stay on topic - try to focus on the original topic. Don’t change subject in the middle of an existing thread - just start a new thread. Equally, if you have questions regarding your own situation, start a new discussion. It makes the information easier to follow.
Make your thread’s subject line clear and informative - it makes the post easier to find.
Provide as much information as possible when asking a question.
Read what's already on the forum before posting - you may be repeating what others have already said or asked.
We want UCE Community to be a secure and helpful environment for all of the community. So please remember that by using UCE Community you are agreeing to our terms and conditions. (insert link)

We do have some rules

You must be 16 or over to use our site
• Links to media articles
• Inaccurate information
• Profanity or rants
• Petitions
• Requests for financial help from advisers or other users
• Posts or comments promoting fraud or misrepresentation of information
• Linking to a commercial product or service
• Private messaging

While these rules cover most common situations, they cannot anticipate everything.
Consequently, we reserve the right to take any actions we deem appropriate to ensure these forums are not disrupted or abused in any way.
• We reserve the right to remove offensive posts without notice.
• Posts discussing moderation actions are not allowed.
• We also reserve the right to ban anyone who wilfully violates the forum rules, as access to our support forums are a privilege and not a right.


We reserve the right to update and modify these rules as the needs of the community dictate to ensure smooth operation of the community.

How to Report Rule Breaking

If you see content within the site that breaches our group rules, you can report it to us by selecting the flag feature. We appreciate any reports.